Last updated: October 2026
This Privacy Policy explains how Diecast Airplane ("we," "us," "our") collects, uses, and protects your information when you visit diecastairplane.com or buy from us. By using our site, you agree to this policy.
Information We Collect
Information you give us: your name, email address, phone number, shipping and billing addresses, order details, and anything you send us through our contact form, email, chat, returns, or reviews.
Payment information: card and payment details are processed securely by our payment providers (such as PayPal and Braintree). We do not store your full card number.
Information collected automatically: your IP address, browser and device type, pages viewed, products browsed, referring site, and similar usage data, collected through cookies and similar technologies.
How We Use Your Information
- To process and ship orders, including pre-orders, and send order and shipping updates
- To handle returns, exchanges, refunds, and damage claims
- To answer your questions and provide customer support
- To send marketing emails or texts if you've opted in (you can unsubscribe any time)
- To remind you about items left in your cart
- To improve our website, products, and service
- To prevent fraud and protect our customers and business
- To comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share it only with service providers that help us run our store, and only as needed for them to do their job. These include providers for:
- Our ecommerce platform and website hosting
- Payment processing
- Shipping carriers and fulfillment
- Returns, package protection, and order tracking
- Email and text message marketing
- Customer support and live chat
- Product reviews
- Website analytics and advertising (such as Google)
We may also share information if required by law, to protect our rights, or as part of a business transfer such as a merger or sale.
Cookies and Tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, keep you signed in, understand how visitors use our site, and measure our advertising. Some cookies are set by our service providers, such as analytics and advertising partners.
You can block or delete cookies in your browser settings. Some parts of the site, like the cart and checkout, may not work properly without them. You can also opt out of personalized Google ads at adssettings.google.com.
Marketing Communications
If you sign up for our emails or texts, you can unsubscribe at any time using the link in any email or by replying STOP to any text. We'll still send messages about your orders, such as confirmations and shipping updates.
Your Choices and Rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop marketing to you. Email info@diecastairplane.com and we'll respond promptly. There is no charge for these requests. Depending on where you live, you may have additional rights under your state's privacy laws, and we'll honor them as required.
Data Security
We use reasonable physical, electronic, and administrative safeguards to protect your information, and our checkout is encrypted. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to those who need it.
Data Retention
We keep your information as long as needed to fulfill orders, provide service, maintain business and tax records, and meet legal requirements, then securely delete it.
Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we'll delete it.
Links to Other Websites
Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies before sharing information with them.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, and the date at the top shows the latest update.
Contact Us
Questions about this policy or your information:
Diecast Airplane
14039 US Hwy 74 E, Ste A6 #101
Indian Trail, NC 28079
info@diecastairplane.com